Shipping Policy
This Shipping Policy (“Policy”) will be effective from September 1, 2025 (“Effective Date”)
Elluci ("Company") is committed to conducting its business operations with transparency, customer focus, and operational efficiency. As part of this commitment, the Company ensures that the shipment and delivery of its products are handled in a manner that respects consumer rights, maintains clarity in logistics, and complies with all applicable legal and regulatory standards in India.
This Shipping Policy sets out the terms and conditions under which orders are processed, shipped, delivered, and, where applicable, returned or addressed in case of delays or defects. It governs all orders placed through Elluci’s official website and is intended to protect the interests of both the Company and its customers by clearly outlining the responsibilities and limitations associated with order fulfilment.
•This Policy is formulated in alignment with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable Indian laws. It is designed to provide a transparent, fair, and practical framework for order handling and logistics, ensuring consistent and informed expectations for all customers engaging with the Company’s platform.
1.DEFINITIONS AND INTERPRETATION
1.DEFINITIONS:
•Company: Elluci, a business entity engaged in the online sale of apparel and related goods through its official website.
•Customer: Any individual or entity who places an order for goods offered by the Company through its online platform.
•Order: A confirmed request placed by a Customer through the Company’s website for the purchase of one or more products, subject to successful payment verification and acceptance.
•Dispatch: The physical handover of the packaged Order by the Company to its designated logistics partner for shipment and delivery to the Customer.
•Delivery: The successful handing over of the ordered product to the Customer or their representative at the delivery address specified at the time of placing the Order.
•Third-Party Logistics Provider / Shipping Partner: An independent logistics aggregator engaged by the Company for facilitating shipping, transit, and delivery of Orders. This shall also include any affiliated or sub-contracted carriers operating under or through the said shipping partner.
•Transit Issues: Any delay, damage, loss, theft, or non-delivery of the product occurring after dispatch and while in the custody of the Third-Party Logistics Provider.
•Working Days: All days excluding Saturdays, Sundays, and public holidays observed by the Company, during which order processing and shipping activities are undertaken.
•Return to Origin (RTO): The process by which an undelivered Order is returned to the Company’s warehouse due to non-availability of the Customer, incorrect address, or repeated delivery failure.
•Force Majeure Event: Any event beyond the reasonable control of the Company that prevents or delays the performance of its shipping obligations, including natural calamities, strikes, lockdowns, war, cyber incidents, governmental orders, or carrier disruptions.
1.2 INTERPRETATION
•Section headings are for convenience only and shall not affect the construction or interpretation of any provision of this Policy.
•References to sections or annexures are, unless the context otherwise requires, references to sections or annexures of this Policy.
Where a word or phrase is defined, other parts of speech, grammatical forms, and cognate variations of that word or phrase shall have corresponding meanings.
•Words denoting the singular include the plural and vice versa, and words denoting any gender include all genders unless the context otherwise requires.
•All references to this Policy include any amendments or updates approved from time to time by the Compliance Officer or the designated authority.
•In addition to the terms defined above, certain terms may be defined elsewhere in this Policy, and wherever such terms are used, they shall have the meanings assigned to them.
2. PURPOSE
•This Shipping Policy sets out the terms and conditions governing the processing, handling, dispatch, and delivery of products ordered through the official website of Elluci. It aims to provide transparency to customers regarding the Company’s logistical operations, expected delivery timelines, shipping methods, third-party involvement, and the allocation of responsibilities between Elluci and its shipping partner.
•The Policy is intended to establish uniform standards for managing customer expectations, minimizing disputes, and ensuring compliance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable legal and contractual obligations. It also outlines the limitations of the Company’s liability in relation to transit-related delays, damage, or loss, and affirms Bluorng’s commitment to providing timely support and clarity throughout the post-purchase experience.
•In the event of any inconsistency between this Policy and other internal or external policies of the Company, the provisions of this Policy shall prevail to the extent of such inconsistency in matters concerning shipping mechanisms.
3. ORDER PROCESSING
•Order Confirmation and Payment Verification: Upon successful placement of an order on the Company’s website, the Customer shall receive an automated order confirmation email at the registered email address. This confirmation is subject to verification of payment, product availability, and internal review. The Company reserves the right to cancel any order where payment verification fails, stock is unavailable, or the order appears suspicious or non-compliant with applicable terms.
•Processing Timeline: Orders are typically processed within 24 to 48 working hours from the time of successful payment verification, excluding Saturdays, Sundays, and public holidays as detailed in Annexure A, observed by the Company. Processing time refers to the time taken to verify, prepare, and package the order for dispatch and is independent of shipping or delivery timelines.
•Order Modifications and Cancellations: Customers may request modifications or cancellations to their order only before the order has been marked as ‘processed’ by the Company’s fulfilment team. Once an order has entered the processing stage, it cannot be modified or cancelled. The Company reserves the right to decline cancellation requests received post-processing.
•Inventory and Stock Availability: All products are offered for sale subject to availability. In the event that an item becomes unavailable after an order has been placed and paid for, the Company shall notify the Customer and initiate a refund as detailed in “Return & Exchange Policy” within 7 to 10 business days. The Company shall not be held liable for any damages or claims resulting from stock unavailability.
•Fraud and Security Review: All orders are subject to review by the Company’s internal fraud prevention and security protocols. The Company may, at its sole discretion, cancel any order that raises security concerns, involves suspicious activity, or violates the terms and conditions of the platform. In such cases, a refund will be issued to the original method of payment.
•Pre-Dispatch Communication: Once the order is successfully processed and ready for dispatch, the Customer will receive a shipping confirmation email containing the shipment tracking link and other relevant details. It is the Customer’s responsibility to monitor delivery status using the tracking information provided.
4. ORDER MODIFICATION, CANCELLATION, AND PRE-ORDER POLICY
•Right to Modify or Cancel Orders Prior to Dispatch: Customers may request modifications or cancellations before the order enters the processing stage or is dispatched by contacting elluci25@gmail.com Requests are honored at the Company’s discretion, provided the order has not been processed.
•Restrictions on Cancellation Post-Processing: Once an order has been marked as “processed” and is queued for dispatch, the Company shall not accept any requests for cancellation or modification. This is because the logistics workflow with the third-party shipping aggregator becomes non-reversible at this stage. Customers are therefore advised to verify all order details, including shipping address and product selection, prior to completing the checkout process.
•Pre-Order Terms and Conditions: Certain products listed on the Company’s platform may be made available on a pre-order basis, clearly marked as such on the product description page. By placing a pre-order, the Customer acknowledges that the item is not currently in stock and will be dispatched only upon arrival at the Company’s facility, as per the estimated timeline indicated at the time of purchase.
•Cancellation and Refund of Pre-Orders: Once placed, pre-orders cannot be cancelled, modified, or refunded, except in cases where:
•The Company is unable to procure or deliver the pre-order item within the estimated availability window; or
•The product is discontinued or otherwise withdrawn by the manufacturer or supplier.
In such cases, the Customer will be notified, and a full refund will be processed to the original method of payment within 7 to 10 business days, or as otherwise required under applicable law.
5. SHIPPING METHODS, DELIVERY TIMELINES, AND COURIER TRACKING
•Shipping Partner: All orders placed through the Company’s website are shipped via a third-party logistics aggregator. It may further assign delivery to affiliated courier services based on serviceable pin codes, delivery priority, or logistic optimization. Elluci does not control the internal operations of these courier partners and does not guarantee performance once the package is dispatched from its facility.
•Serviceable Locations: Elluci offers only domestic shipping. Serviceability is subject to the delivery partner’s coverage area. If a specific delivery location is not serviceable, the Customer will be informed and a full refund will be issued.
Note: The estimated delivery period begins after the order has been processed and dispatched from the Company’s facility. It does not include order processing time.
•Order Processing Time (Separate from Delivery): All orders are subject to a standard 24 to 48 working hours of processing time, which includes payment verification, quality check, and packaging before dispatch. This processing time is excluded from the delivery estimate provided above.
•Once the order has been dispatched, Customers will receive an email containing:
•The tracking number,
•The courier partner’s name, and
•A direct link to the tracking page hosted by shipping partner or its affiliated carrier.
•Customers are encouraged to monitor delivery status regularly. Any delay or issue observed in tracking post-dispatch should be first addressed with the delivery provider using the tracking interface.
•Non-Guarantee of Timelines: The Company makes commercially reasonable efforts to meet the estimated delivery timelines. However, delivery times are not guaranteed, and delays may occur due to unforeseen logistical or regulatory issues.
6.SHIPPING
FREE SHIPPING PAN INDIA
7. FAILED DELIVERY, RETURN TO ORIGIN (RTO), AND LOST OR DAMAGED PACKAGES
•Delivery Attempts and Failed Delivery: The Company’s logistics partner (including its associated courier agencies), shall make a limited number of delivery attempts at the shipping address provided by the Customer during checkout. If the recipient is unavailable, unreachable, or refuses delivery, or if the address provided is incorrect or incomplete, the package may be marked as “undeliverable” and subsequently returned to the Company’s warehouse (“Return to Origin” or “RTO”)
•Responsibility for Delivery Failures:
The Customer is solely responsible for ensuring that the shipping address provided is accurate, complete, and accessible. Elluci shall not be held liable for delivery failures due to Customer error, including but not limited to:
•Incorrect or incomplete address
•Refusal to accept delivery
•Unavailability during delivery window
•Lost, Damaged, or Tampered Packages:
Once an order is dispatched and handed over to shipping partner or its associated carrier, Elluci disclaims all liability for any loss, theft, damage, or tampering of the product during transit. If the package is marked as “delivered” by the courier but the Customer claims non-receipt, an internal grievance redressal mechanism shall be initiated in case the Customer reports non-receipt of the package despite it being marked as “delivered” by the courier. This involves an internal investigation and discussion (including escalation) with the shipping aggregator. If the non-receipt is substantiated through evidence, a refund may be issued. However, if no conclusive evidence is found to support the claim, company shall not be responsible or liable for replacement or refund.
•Reporting and Support: In the event of a delivery issue, Customers are encouraged to raise the concern directly with the delivery partner using the tracking and complaint mechanism provided in the shipping confirmation email. Elluci may assist, on a best-effort basis, by facilitating communication between the Customer and shipping partner but shall not be held responsible for the final resolution or any consequential loss arising from failed or defective delivery.
•No Liability for Transit Defects: Elluci shall not process refunds or replacements for orders impacted by in-transit defects, including delay, tampering, breakage, theft, or misplacement, once the package has been handed over to the courier partner. All such risks are transferred to the logistics provider at the time of dispatch.
8. CUSTOMER SUPPORT & CONTACT INFORMATION:
•Email: elluci25@gmail.com
•Business Hours: Monday to Friday, 10:00 AM – 6:00 PM IST
Closed on: Weekends and public holidays.
All inquiries are addressed in order received, with responses typically within 2 business days.